Project Manager (Implementation)
As a Project Manager (Implementation) you will be responsible for guiding customers through Gelato setup, tool training, and initial launch and rollout. You will work with clients to establish critical goals, or other key performance indicators and aid them in achieving these. You will develop, prepare, and nurture customers for advocacy. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.
What you’ll do
- You will play a strategic role in the customer relationship, serving as the main point of contact to ensure a successful onboarding to Gelato.
- Project management as needed, using a change management approach within your customers' organization.
- Setup success metrics and drive the project to achieve these.
- Engage customers regularly to drive product adoption.
- Ensure all customers complete the required account setup efficiently and in a timely manner
- Train and educate customers on how to effectively utilize Gelato.
- Improve and scale the Gelato setup process.
Who you are
In order to be successful in this role you will need to have a start-up mentality. You are committed to excel with energy and endurance while you understand that building a company is hard but satisfying work. You have superior communication skills, high integrity and great attention to detail.
Gelato judges candidates on potential, not a list of skills. That being said, we're paying special attention if you have:
- 2+ years of work experience
- Experience in working with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes
- Bias for action
- Strong client facing and communication skills
- A high degree of diligence and accountability
- Self-motivated. You are reliable and meet deadlines
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).