Account Director

London, England, United Kingdom · Sales & Account Management · Gelato Globe

Description

Position summary

Our customers are global businesses with offices in over 100 countries. Your role responsibilities will commence once customers in the final stages of the sales funnel, preparing to onboard to Gelato. Working directly with counterparts in sales and technical implementation, you will ensure that the customer experience is maintained post signing, and that customer achieves its desired success outcomes. Working closely with key stakeholders in the customer organisation, you will drive changes within the customer organisation, focusing on driving transactional revenue through the customer journey, to increase product usage and understanding.


What you will be doing

You will be responsible for developing customer specific strategies to increase product adoption for your enterprise customers and use what you learn to help create best practices that are transferable to other accounts. You will also attain invaluable product feedback that you will relay back to our product managers and engineering teams to constantly improve our products.

Your tasks will include, but not be limited to:


Who you are

You love interacting with customers and solving problems for them. This is not a generic Account Director role and we are still very much in the “building” phase of our development. This highlights the importance of being adaptable to changes while remaining analytical and adopting a data-driven mindset to drive growth. You have a challenger sales mentality- when we call your client references they should describe you as a strategic partner to their organisations, rather than a supplier.

We would like to see evidence of the following in your profile:

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