Customer Service Escalations Specialist (Bilingual English/Spanish)

Waltham, Massachusetts, United States · Customer Service · Gelato Network


Position summary

You will be part of our team of escalations specialists to secure efficient and excellent quality communication with Customer Service front line agents and Gelato print partners. You will focus on the support of local clients as well as supporting the global team with coverage of our international clients. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve.

The position is based in Waltham, MA.

What you will be doing

Who you are

In order to be successful in this role you will need to have a start-up mentality. 1-2 years of experience in the Customer Service or Customer Experience (Services/Customer facing) or have had front end experience with customers is a plus. You are committed to excel with energy and endurance while you understand that building a company is hard but satisfying work.

Moreover, we would like to see evidence of the following in your profile:

Apply for this job